I just read the news about the applications of the company Nuveto, a provider of cloud contact center solutions with AI technologies. They use Machine Learning to discover patterns of behavior and factors that result in company interest points in customer-company interactions.
I found the application of their chatbots interesting that can help even when the ChatBot does not retain the customer, and he needs to talk to an attendant. An example is applications capable of listening in real-time to what is being said (or written in a chat session). Based on all the experience gained through previous interactions with other customers, send alerts to the operator indicating suggestions for approach, language changes, discount offers, and others. “This AI-based virtual coach is an essential and primordial tool, as the results of the interactions will serve as training for you to be increasingly assertive in your suggestions,” says Leite.
The original news can be seen at https://inforchannel.com.br/inteligencia-artificial-ajuda-a-fortalecer-relacao-com-os-clientes/.